Product designer · 10 years · Currently at Asurion
Hey, I'm Josh, and I design software across consumer products and enterprise platforms.
I get hands-on with AI prototyping, visual craft, and research, and I help teams understand the real problem before building.
Work
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From manual reporting to automatic insight
Led the design for a new insights platform that lets Asurion's B2B partners understand program health at-a-glance with less manual analysis.
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Optimizing uBreakiFix's repair scheduler for an 8% lift in appointments
Redesigned the uBreakiFix booking flow by listening to customers, analyzing funnel drop-off, and addressing what was holding them back from booking.
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Shaping product direction for a messaging platform
Combined research and design exploration to find the root issues in a new messaging platform and shape solutions for them.
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Prototyping an AI repair experience — with AI
Built an AI-assisted prototype to pitch a new customer-centric vision for one of Asurion's top clients.
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Encouraging sales through the Expert Workspace platform
Designed and shipped gamification features to bring in-person sales floor energy into a digital sales tool.
