I'm Josh Sullivan, a product designer with nearly 10 years of experience — currently at Asurion.
I care deeply about solving the right problem, then shift focus on driving alignment and solutions through design.
Featured work
Making performance data feel obvious
Designing a client intelligence platform for Asurion's enterprise partners.
AI prototyping a new vision for conversational repairs
My role in executing a prototype for a key new business strategy with one of our largest clients.
Expert Workspace Messaging Platform
Shaped product strategy for an expert messaging platform by turning raw transcripts and customer surveys into a research deck and design concepts that reached leadership.
Gamifying call center sales in the Expert Workspace platform
How I led an overhaul of design changes to encourage upselling in the call center.