I'm Josh Sullivan, a product designer with nearly 10 years of experience — currently at Asurion.
I care about making sure we’re solving the right problem first, then using design to drive alignment and decisions.
Featured work
Turning complex data into instant clarity for enterprise partners
Designed an intelligence platform that helped Asurion's B2B clients monitor program health at a glance. The goal was to reduce time spent doing manual analysis and tell the story behind the numbers.
Prototyping an AI repair experience…with AI
Prototyped a multimodal conversational repair flow for one of Asurion's largest clients, bridging business strategy and user experience under a tight timeline.
Redesigning call center incentives to drive measurable upsell behavior
Led a design overhaul that introduced gamification mechanics into a live agent platform, making sales goals visible, motivating, and actionable.
How I helped redesign a repair scheduler to drive an 8% increase in appointments
Overhauled the uBreakiFix online scheduling flow by listening to customers, analyzing data and weaving in value propositions at key drop-off points.
Shaping product direction for a messaging platform used by thousands of experts
How I translated session recordings, raw transcripts and survey data into a research narrative that influenced leadership's product roadmap.
